Refund policy
We want you and your little ones to love your bopibopi experience. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
-
Unopened and unused with all inner foil pouches and seals fully intact (to preserve essential oil potency and hygiene).
-
In its original, undamaged product box/packaging.
-
Accompanied by your receipt or proof of purchase.
How to Start a Return
-
Contact us at hello@bopibopi.sg with your order number and reason for return.
-
If your return is accepted, we will provide you with instructions on how and where to send your package within Singapore.
-
Please note: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. Contact us immediately at hello@bopibopi.sg if the item is defective, damaged during transit, or if you received the wrong item, so that we can evaluate the issue and make it right right away.
Non-Returnable Items
For hygiene, health, and product quality standards, we cannot accept returns for:
-
Opened or unsealed patch boxes/pouches (once individual foil seals are broken, essential oils begin diffusing and cannot be resold).
-
Sale items, promotional bundles, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the unopened item you have, and once the return is accepted, make a separate purchase for the new design or pack.
Refunds
We will notify you once we’ve received and inspected your returned item. If approved, you’ll be automatically refunded on your original payment method within 7 to 10 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please reach out to us at hello@bopibopi.sg.